Shipping & Returns
Is shipping free?
Shipping is free on orders over $30 that ship within the 48 contiguous states. If you live outside the contiguous U.S., we offer affordable shipping rates and transit times will be automatically calculated during checkout.
How long will it take to get my order?
Please allow 2-4 business days for us to process your order. As soon as your package is ready to ship, you’ll get a shipment notification email with a tracking number. Orders typically deliver within 3-7 business days from when we ship your order.
Pre-order items have an estimated ship date listed on the product page. Please do not check out with both pre-order and in stock items in the same cart. Orders that contain both pre-order and in stock items will be shipped once all items are in stock.
I received tracking but it hasn't updated. Where is my package?
Tracking may not update until your package is scanned at your local carrier.
Tracking shows my package is delivered but I can't find it. What do I do?
Once a package is picked up and scanned in by the carrier, the shipping and delivery status is no longer within our control. We are unable to replace missing or stolen packages at this time. Please reach out directly to the courier for missing or stolen packages. We are not responsible for shipping addresses that were incorrectly entered at checkout.
I entered the wrong shipping address. Can you change or cancel my order?
Contact us and we will make every attempt to update the info.
What is your return policy?
Due to the nature of our products, ALL SALES ARE FINAL. We do not offer refunds/exchanges, nor do we allow cancellations/returns. Please note. In the event that a product arrives damaged, we will send replacements for damaged/missing products reported within 7 days of receipt of the package. Please email firstname.lastname@example.org within 7 days of delivery. Include a photo of the damaged item(s) and shipping box along with a description of the issue and your Order Number to ensure a speedy resolution. In the event that an item is unavailable for replacement, we will issue a store credit or refund at the customer's discretion.
Can I exchange an item?
Contact us and we will make every attempt to update the order.
I received my order, but my item is broken, missing or incorrect. What do I do?
Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is broken, incorrect, or you believe that you are missing an item, please email email@example.com within 7 days of delivery. Include a photo of the damaged item(s) and shipping box along with a description of the issue and your Order Number to ensure a speedy resolution.
Returned to sender packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge and a 15% restocking fee. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the corrected address. Please note that we do not guarantee your items will be in-stock at the time of your reorder.
What if the product I want is out of stock?
We make every effort to keep sufficient stock of items listed on our site, but occasionally we do sell out of certain products. Feel free to contact us at any time to find out product availability dates.
Interested in becoming a GYV retailer?
Thank you for your interest in joining the family! Our products are available at wholesale pricing to qualifying retail buyers. If you are interested in carrying our product, email us your contact info firstname.lastname@example.org
Minimum Advertised Pricing (MAP):
GYV Mesoamerican Beauty product is sold at retail pricing at a suggested MSRP established by the brand. We reserve the right to decline orders from retailers selling below MAP pricing or on third-party platforms. All of our retailers receive GYV’s MAP Policy for acknowledgement upon opening of an account.
GYV has a $350 opening order minimum. At this time, we require retailers to have a physical brick and mortar location. At this time, we do not approve accounts that are online-only, or for resale via other channels.
Candle Care & Safety
How do I burn candles safely?
Trim the Wick.
To get maximum burn time from any candle the first burn is the most important and should only start after the wick has been trimmed. We recommend trimming the wick as short as possible. After 2 to 3 hours of burn time, the candle will become an even pool of melted wax. Too long of a wick, especially over time, will create smoke and a black ring of soot around the container.
Keep your candle on an even, heat resistant surface. Keep it in a safe place away from children and pets. You should also avoid putting a candle near a draft, the air turbulence will make the candle smoke.
Don’t Move Hot Wax.
Moving the candle when the flame is on or there is melted wax is extremely dangerous and could make a mess, or worse, burn your skin. If you want to move the candle blow out the flame and let the candle cool.
Watch Your Candle.
Please watch your candles and keep it away from flammable and/or combustible material.