Shipping is free on orders over $30 that ship within the 48 contiguous states. If you live outside the contiguous U.S., we offer affordable shipping rates and transit times will be automatically calculated during checkout.

Please allow 2-4 business days for us to process your order. As soon as your package is ready to ship, you’ll get a shipment notification email with a tracking number. Orders typically deliver within 3-7 business days from when we ship your order.

Pre-order items have an estimated ship date listed on the product page. Please do not check out with both pre-order and in stock items in the same cart. Orders that contain both pre-order and in stock items will be shipped once all items are in stock.

Tracking may not update until your package is scanned at your local carrier. 

Once a package is picked up and scanned in by the carrier, the shipping and delivery status is no longer within our control. We are unable to replace missing or stolen packages at this time. Please reach out directly to the courier for missing or stolen packages. We are not responsible for shipping addresses that were incorrectly entered at checkout.

Contact us and we will make every attempt to update the info.

Due to the nature of our products, ALL SALES ARE FINAL. We do not offer refunds/exchanges, nor do we allow cancellations/returns. Please note.  In the event that a product arrives damaged, we will send replacements for damaged/missing products reported within 7 days of receipt of the package. Please email info@justgyv.com within 7 days of delivery. Include a photo of the damaged item(s) and shipping box along with a description of the issue and your Order Number to ensure a speedy resolution. In the event that an item is unavailable for replacement, we will issue a store credit or refund at the customer's discretion. 

Contact us and we will make every attempt to update the order.

Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is broken, incorrect, or you believe that you are missing an item, please email info@justgyv.com within 7 days of delivery. Include a photo of the damaged item(s) and shipping box along with a description of the issue and your Order Number to ensure a speedy resolution.

Returned to sender packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge and a 15% restocking fee. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the corrected address. Please note that we do not guarantee your items will be in-stock at the time of your reorder.

We make every effort to keep sufficient stock of items listed on our site, but occasionally we do sell out of certain products. Feel free to contact us at any time to find out product availability dates.